How to Set Up Your Virtual Office

What can be included on a single membership?

Each membership is limited to one legal entity. However, certain additional names and entities may be included on a single membership under the exceptions outlined below.

Type	Eligible for single membership?	Additional cost
Additional Business Names Same ABN/ACN as primary entity	✅ Yes	First 2 included Free Then $5/month per name +$5/mo
Sole Trader Name Same legal name as Beneficial Owner of the company	✅ Yes — alongside a company name	Included — subject to conditions below
Additional Company Names Different ABN/ACN, same Beneficial Owner	✅ Yes — with same beneficial owner	$20/month per company +$20/mo
Additional Company Names Different ABN/ACN, different Beneficial Owner	❌ No — requires separate membership	Own Virtual Office & ASIC verification required

📍 Google Business Profile: Each membership is limited to one Google Business Profile. Only one business name per Virtual Office service can be listed on Google.

Additional Business Names — same ABN/ACN

Additional business (trading) names registered to the same legal entity (same ABN or ACN as the primary name on this membership) can be included on a single membership.

The business name must be registered to the exact same ABN/ACN provided on this membership.
Your first 2 additional business names are included at no extra cost.
Each additional business name beyond the first two is charged at $5/month per name.

Please list any additional business names and confirm they share the same ABN/ACN when completing the setup form.

Sole Trader Name — same legal name as Beneficial Owner

A sole trader name can be included on a single membership alongside a company name, provided the sole trader’s legal name is the same as the Beneficial Owner of the company.

The sole trader name must match the legal name of the individual who is the Beneficial Owner of the associated company.
You must provide the associated ABN for the sole trader on the setup form.
Both the company and the sole trader will be covered under the one membership.

Please provide the sole trader ABN in the relevant field on the setup form so we can complete the required AUSTRAC verification for both entities.

Additional Company Names — same Beneficial Owner, different ABN/ACN

Additional company names with a different ABN/ACN to the primary entity will generally require their own Virtual Office membership and ASIC verification. However, if the additional company has the same Beneficial Owner as the primary entity, it may be included on a single membership for an additional fee.

The additional company must share the same Beneficial Owner as the primary entity on this membership.
An additional $20/month per company applies.
ASIC verification will still be conducted for each company included.
Please list the name/s of any additional company/companies and their associated ABN/ACN on the setup form.

Companies with a different Beneficial Owner to the primary entity on this membership will need their own separate Virtual Office service and ASIC verification.

Step-by-step setup

Step 1 — Submit the setup form

Complete our secure online form with your business details. We will need a copy of the photo ID of the beneficial owner of the business, see below for AUSTRAC compliance requirements.

Open Setup Form

Step 2 — Receive invoice & choose payment method

We’ll email your invoice. You can pay online, via EFTPOS onsite (Mon–Fri, 8am–5pm), or direct deposit.

For international payments, SWIFT / bank transfer details are provided on the invoice.

Step 3 — Receive your documents & start using the address

After payment, we’ll email your Permission to Use Address document with your Unique Office Number.

Tip: Use the same address format consistently across ASIC / ABR / ATO, invoices, website, and any listings.

Your Unique Office Number

Each Virtual Office receives a Unique Office Number that appears on your “Permission to Use Address” document. Using an office number is preferred when setting up your business on Google.

Unique Office Number (eg. Office D12)
Level 1, 888 Brunswick Street
New Farm, Brisbane, QLD 4005

⚠️Important: If you intend on listing on google always use the same address format shown on your Permission document (including your Unique Office Number). For just mail purposes the office number & level 1 is optional.

ASIC, ABN/ABR, ATO & IP Australia permissions

When you use our New Farm address for your company registration, ABN, ATO, or IP filings, you must have the occupier’s written consent. We provide a “Permission to Use Address” document confirming authorisation to use the address.

ASIC — what the permission covers

Registered office and/or principal place of business can only used if you are operating from our space most of the time.
Supports keeping your home address off public records where applicable

ABN / ABR & ATO — what the permission covers

ABR: Suitable for both the business address and postal address on the ABR
ATO: Can be used as your business address for correspondence

IP Australia — what the permission covers

Use as your official Address for Service (trade marks & patents)

📋 Documents we need from you

Please email the following to verification@saltspace.com.au so we can complete your AML/CTF identity verification.

For each Beneficial Owner (25%+ owner) and Authorised Contact

Photo ID — driver licence, passport, or proof-of-age card
One secondary document showing your name & address — utility bill, bank statement, or ATO notice (dated within the last 3 months)
A quick photo or short video of yourself holding your ID next to your face, along with a handwritten note showing today’s date

Additional documents depending on your business structure

International business: your company registration document showing beneficial owner(s), plus a passport (required) for each owner
Complex ownership (owned through another company or trust): registration and ownership documents for each entity in the ownership chain

📧 Send everything to: verification@saltspace.com.au
Please include your business name in the subject line so we can match your documents to your application.

Required Identity & Verification Documents

To comply with AUSTRAC Know Your Customer (KYC) regulations and activate your virtual office service, we must verify the identity of the key individuals behind your entity.

1. Photo ID for Primary Contact / Beneficial Owners

We require a clear, government-issued photo ID for all individual applicants, and ultimate beneficial owners (anyone owning or controlling 25%+ of the business).

Accepted documents (must be valid and current):

Australian or International Passport
Australian Driver’s Licence (front & back)
Proof of Age Card / Identity Card

2. Proof of Residential Address

A secondary document confirming the primary account holder/director’s current residential address (issued within the last 3 months):

Utility bill (electricity, gas, or water)
Bank or credit card statement
Council rates notice or lease agreement

3. Entity & Beneficial Ownership Verification

We are required to confirm details of your entity structure, ultimate beneficial owners (25%+ ownership or control), and officeholders:

Australian Companies (PTY LTD / LTD)/ Sole Traders & Partnerships: We will pull current company extracts directly from ASIC to verify directors, shareholders, and beneficial ownership. You do not need to provide an ASIC extract.
International Companies: You must supply official corporate registry documentation (e.g., Certificate of Incorporation, Register of Directors, Register of Shareholders, or Certificate of Incumbency) confirming ultimate beneficial owners and authorised signatories.
Trusts: We may need to request a copy of the full Trust Deed identifying Trustees, Settlors, and Beneficiaries.

🔒 Data Security Notice: All personal identification and identity documents are permanently deleted after verification, and processed strictly in accordance with Australian Privacy Principles and AUSTRAC compliance record-keeping policies.

Google Business Profile Setup

If you plan to use the Salt Space address on your Google Business Profile, follow the steps below carefully to avoid verification issues.

Step 1 — Use the correct address format

Use the exact address format shown on your Permission to Use Address document, including your Unique Office Number.

The office number should be included in the address line 2. Ensure you have set up your new address across all registrations and online before adding to your google profile to help google validate the address during verification.

Step 2 — Prepare for video verification

Google often requires video verification. This means:

You must show business equipment or evidence of legitimate activity
Your business name must match exactly
You must demonstrate authorised access to the premises

Approval is at Google’s discretion. Payment for filming or support does not guarantee approval.

Optional — Google verification support

We offer guided support for Google verification, including:

Address formatting guidance
Video verification session/s as required (12 month plan only)
Reserved desk + signage setup for filming

View Google Support Options

⚠️Important: Only 1 business name per Virtual Office service can be supported for Google verification. Google Verification support included with 12 month plan only. Successful verification cannot be guaranteed by Salt Space Coworking as google has its own independent review to assess your business across many sources to verify you.

Definitions

AUSTRAC – Australian Transaction Reports and Analysis Centre
The Australian Government agency responsible for detecting, deterring, and responding to financial crime, money laundering, and terrorism financing.

ASIC – Australian Securities and Investments Commission
The government body responsible for company registrations and corporate regulation in Australia.

ABR – Australian Business Register
The official register of all Australian Business Numbers (ABNs).

ATO – Australian Taxation Office
The Australian government agency responsible for tax administration.

IP Australia
The government agency responsible for intellectual property rights including trade marks, patents and designs.